Refund Policy

We sincerely hope you love your purchase as much as we do, however we understand that sometimes items may have to be returned. If your item fails to meet your expectations, you may return the item for a full refund (excluding P&P for online orders).

Please note that SALE  & GIFT VOUCHERS items are non-returnable.

Please follow the guidelines below to ensure a smooth and hassle free returns process.

ONLINE ORDERS-

  • Items MUST be returned within 28 days of the date the parcel was received.
  • Items MUST be unworn, unwashed with ALL tags 🏷️ still attached.
  • Shoes 👟  MUST be tried on indoors and returned complete with original packaging.
  • Items displaying signs of wear eg. makeup 💄 , fake tan, perfume , cigarette 🚬  smell & pet 🐱 🐶 hair will NOT be refunded.
  • Due to hygiene reasons , we cannot accept the return of earrings.
  • We cannot offer exchanges.
  • Please ensure to complete the returns form including your order number, name & address on the original order and reason for return. (All this information will greatly help process your refund quicker.)
  • Please ensure your parcel is packaged securely. 📦 
  • Please use a tracked service to ensure a safe return of your parcel & remember to keep your proof of postage.
  • Please return your parcel to
  •  Be You Lifestyle Boutique, 54 Deardengate, Haslingden, Rossendale, Lancashire, BB4 5SN.
  • Once we have received your returned parcel, please allow up to 14 working days for your refund to be processed. However we are renowned to be super quick processing refunds and in most cases process them on the same day we receive them.
  • Once your refund has been processed you will receive an email  📧 to confirm your refund 💰 has completed with your bank / payment method.
  • If your parcel is returned outside the 28 day returns cut off period, we will unfortunately be unable to process your refund 😔 .

IN STORE PURCHASES-

  • Items MUST be returned to store within 7 days of the date the item was purchased
  • Items MUST be unworn, unwashed with ALL tags 🏷️  still attached.
  • Shoes 👟  MUST be tried on indoors and returned complete with original packaging.
  • Items displaying signs of wear eg. makeup 💄 , fake tan, perfume, cigarette 🚬  smell & pet 🐱 🐶  hair will NOT be accepted back for exchange.
  • Due to hygiene reasons , we cannot accept the return of earrings.
  • Items can only be returned for an exchange, refunds are not accepted on in-store purchases. EXCHANGE ONLY
  • All SALE items & GIFT VOUCHERS are non-returnable.

 

  • If for some reason your item is faulty then please do not hesitate to email us at info@beyoulifestyleboutique.co.uk or ring 📞 us on 07752253750 - and we will be more than happy to help and resolve any issues